FAQs & policies

deposits, cancellation policy & rescheduling

A non-refundable deposit must be paid at the time of booking. Your appointment date and time are only confirmed upon receipt of payment.

If you cannot keep your appointment, please be courteous and reschedule your appointment by using the online scheduling link provided to you by email or by replying to our original email thread as soon as possible. One week’s notice is preferred, but at the very least, you must submit a written request to cancel or reschedule 72 hours before the appointment start time.

With at least 72 hours notice, your original deposit is transferable to your rescheduled appointment. If you cancel multiple appointments or request a reschedule with less than 72 hours notice, you are forfeiting your deposit, and a new deposit may be required to rebook.

how do i schedule an appointment?

Please submit using the appropriate submission form: custom tattoo submission form or the flash claim form. If your submission is accepted, you will receive a personalized email from Jaime with instructions for paying the non-refundable deposit. Upon receipt of payment, you will receive a link to an online scheduling system. You can search the calendar for available appointment times that match your availability and schedule an appointment there. Your appointment will be confirmed via email soon after you book.

On top of tattooing, running a business, and maintaining websites, calendars, and social media platforms…there are so many emails! Please be patient when waiting for a response. Long story short, don’t call us; we’ll call you. Once we have begun email correspondence, it is critical that you respond only to the existing thread. Tracking multiple threads from one client only increases response times and makes organizing the inbox a nightmare.

how much can i expect to pay?

The cost of a tattoo from Horseface is based on size, the complexity of the design, and the cost of materials. Every tattoo is different. My current hourly rate is $150, with a minimum of $250. If your submission is accepted, you will receive a price range via email based on the estimated hours necessary to complete your project.

Keepsake Tattoo is a cash-only shop. It is customary to tip your tattoo artist.

i booked an appointment! what’s next?

You will receive a confirmation immediately from the online booking system when an appointment is successfully booked. You may also receive a Google Calendar event invitation if you utilize that service. It is not critical that you mark yourself as “attending.” However, if you “decline” or mark that you are not attending, the booking system will automatically cancel your appointment. Once you receive the confirmation email, no further communication is necessary until a sketch is available for proofing.

In the days leading up to your appointment, be sure to hydrate by drinking lots of water. Hydration is super important for your skin during the process of tattooing and healing the tattoo. On the day of your appointment, arrive precisely on time; arriving early is unnecessary. Be sure to eat a hearty meal a few hours before your appointment and bring snacks. Do not come to your appointment sick, hungover, or drunk. Cowgirl Tattoo has a strict no-alcohol policy. If you are running late to the appointment, please email Jaime with an approximate arrival time. You will be considered a no-show if you are more than one hour late to the appointment.

will i see the finished design before my appointment?

Yes! You will receive a sketch via email before your appointment. After reviewing the sketch, you can request changes if necessary. If you request changes, a second design draft will be emailed. Keep in mind not all change requests can be accommodated. Often these requests compromise the integrity of the design or change it altogether, requiring a new drawing. In addition, some change requests may require an increase in size and, ultimately, the cost of the tattoo.

i can’t make my appointment! what’s next?

If you cannot keep your appointment, please be courteous and reschedule your appointment by using the online scheduling link provided to you by email or by replying to our original email thread as soon as possible. One week’s notice is preferred, but at the very least, you must submit a written request to cancel or reschedule 72 hours before the appointment start time.

With at least 72 hours notice, your original deposit is transferable to your rescheduled appointment. If you cancel or request a reschedule with less than 72 hours notice, you are forfeiting your deposit, and a new deposit may be required to rebook.

does horseface sell apparel, prints & original artworks?

Yes! Prints, accessories, apparel, and more are currently available for sale. Check out Jaime’s highlighted stories on Instagram (@horsefacetattoo) for information about sizing/pricing and all available designs.

If you want to commission a pet portrait or another custom design project (non-tattoo), please use the general contact form. We will contact you via email with more information.